Question 1

What services does our platform provide?

Accepted Answer

We provide comprehensive vehicle providence reports by aggregating data from 10 trusted sources including Experian, DVLA, and other industry databases. We offer instant vehicle history reports, MOT and tax checks, finance and theft verification, mileage validation, recall information, and current market valuations.

Question 2

How accurate is the data in your reports?

Accepted Answer

We use data from reputable sources including Experian, DVLA, and official government databases. While we strive for accuracy, data may occasionally be incomplete or delayed. Our reports should be used as guidance alongside physical vehicle inspection. Higher tier services include Experian indemnity coverage for additional protection.

Question 3

What makes our service different from other vehicle check services?

Accepted Answer

We combine data from 10 different sources in a single comprehensive report, providing over 40 data points. Instead of purchasing multiple individual checks, you get everything in one report. We also offer multiple coverage tiers with Experian indemnity protection up to £50,000.

Question 4

How quickly will I receive my vehicle report?

Accepted Answer

All reports are generated instantly. Once you submit a vehicle registration and complete payment, your comprehensive report is available immediately for download and viewing.

Question 5

What are your pricing tiers and what do they include?

Accepted Answer

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Question 6

What payment methods do you accept?

Accepted Answer

We accept all major credit and debit cards including Visa, Mastercard, and American Express. Payments are processed securely through our payment provider with full PCI compliance.

Question 7

Can I get bulk discounts for multiple reports?

Accepted Answer

Yes, we offer competitive pricing for bulk users and business customers. We also provide subscription-based accounts specifically designed for large business users with enhanced features and volume pricing. Please contact hello@autoprov.ai to discuss your requirements and receive a custom quote.

Question 8

What data sources do you use?

Accepted Answer

We aggregate data from 10 trusted sources: Experian Autocheck, Experian Mileage Check, MOT History & Tax Status, Recall Check, Vehicle Data Inventory, OE Wheel & Tyre Fitments, Desirability Rating, Current Valuation, and Taxi Check systems.

Question 9

What is included in a vehicle providence report?

Accepted Answer

Each report includes: vehicle identity confirmation, outstanding finance check, stolen status, mileage verification, MOT history, tax status, recall information, technical specifications, wheel/tyre fitments, market valuation, desirability rating, and taxi licensing history where applicable.

Question 10

How far back does the vehicle history go?

Accepted Answer

Historical data availability varies by source and vehicle age. MOT records typically go back to 2005, while other data sources may have different coverage periods. We display all available historical information in your report.

Question 11

Do I need to create an account to get a vehicle report?

Accepted Answer

Yes, creating an account allows you to access your report history, download previous reports, and manage your profile information. Account creation is quick and secure.

Question 12

Can I access my reports after purchase?

Accepted Answer

Yes, all your reports are stored securely in your account dashboard. You can access and download them at any time, making it easy to reference previous checks or share reports with others.

Question 13

Is my data secure and private?

Accepted Answer

Absolutely. We use industry-standard encryption and security measures to protect your data. We comply with UK GDPR and never sell your personal information to third parties. See our Privacy Policy for full details.

Question 14

What browsers and devices are supported?

Accepted Answer

Our platform works on all modern web browsers including Chrome, Firefox, Safari, and Edge. The service is fully responsive and works on desktop, tablet, and mobile devices.

Question 15

What is Experian indemnity coverage?

Accepted Answer

Experian indemnity coverage provides financial protection if certain data in the Experian Autocheck portion of your report is incorrect and causes you financial loss. Coverage amounts range from £10,000 to £50,000 depending on your chosen tier, subject to Experian's terms and conditions.

Question 16

Can I use vehicle reports for legal purposes?

Accepted Answer

Our reports provide valuable information for vehicle assessment but should not be considered as legal documents or guarantees. For legal matters, additional verification and professional advice may be required. The reports are intended for informational and decision-making purposes.

Question 17

Do you comply with data protection laws?

Accepted Answer

Yes, we fully comply with UK GDPR, the Data Protection Act 2018, and other applicable privacy laws. We only collect necessary information and handle all data in accordance with our Privacy Policy.

Question 18

What are your terms of service?

Accepted Answer

Our full Terms & Conditions are available on our website and outline the legal agreement between users and AutoProv Ltd. These terms cover service usage, limitations, warranties, and dispute resolution procedures.

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