Privacy Policy

How AutoProv protects and uses your personal information

Last updated: 28th August 2025

1. Introduction

AutoProv Ltd (our trading company) is registered in England and Wales with CRN: 15933827. registered in England and Wales. We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This privacy policy explains how we collect, use, store, and protect your personal information when you use our vehicle provenance reporting services.

2. Information We Collect

2.1 Personal Information

  • Name, email address, and contact details
  • Business information (if applicable)
  • Payment information (processed securely through third-party providers)
  • Account credentials and preferences

2.2 Vehicle Information

  • Vehicle registration marks (VRM) you search
  • Mileage information provided
  • Search history and report requests

2.3 Technical Information

  • IP address and device information
  • Browser type and version
  • Usage patterns and site interactions
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your personal information for the following purposes:

  • Providing vehicle provenance reports and related services
  • Processing payments and managing your account
  • Communicating with you about our services
  • Improving our services and user experience
  • Complying with legal obligations and preventing fraud
  • Marketing our services (with your consent)

4. Legal Basis for Processing

We process your personal data based on:

  • Contract: To provide our services and fulfill our obligations to you
  • Legitimate Interest: To improve our services and prevent fraud
  • Consent: For marketing communications and optional features
  • Legal Obligation: To comply with applicable laws and regulations

5. Data Sharing and Third Parties

We may share your information with:

  • Data providers (Experian, DVLA, etc.) for generating reports
  • Payment processors for handling transactions
  • Service providers who help us operate our platform
  • Legal authorities when required by law

We do not sell your personal data to third parties. All data sharing is conducted under appropriate data protection agreements.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. This includes:

  • Encryption of data in transit and at rest
  • Regular security assessments and updates
  • Access controls and staff training
  • Secure hosting and backup procedures

7. Your Rights

Under UK GDPR, you have the right to:

  • Access your personal data
  • Rectify inaccurate information
  • Erase your data in certain circumstances
  • Restrict or object to processing
  • Data portability
  • Withdraw consent (where applicable)

To exercise these rights, please contact us at privacy@autoprov.ai

8. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Typically:

  • Account data: Until account deletion plus 7 years for legal compliance
  • Report data: 7 years for audit and compliance purposes
  • Marketing data: Until you unsubscribe or withdraw consent

9. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. This includes essential cookies for site functionality and optional cookies for analytics and marketing (with your consent).

You can manage cookie preferences through your browser settings or our cookie consent tool.

10. Policy Updates

We may update this privacy policy from time to time. We will notify you of significant changes by email or through our website. The "last updated" date at the top of this policy indicates when it was last revised.

11. Contact Information

If you have any questions about this privacy policy or our data practices, please contact us:

Email: privacy@autoprov.ai

General Support: support@autoprov.ai

Company: AutoProv Ltd

Registration Number: 16724369

Registered in: England & Wales